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What Is The Difference Between Chatbot And Conversational AI?

Reinventing retail experiences with Conversational AI

conversational ai vs chatbot

AI is now a buzz word that is frequently used in tandem with customer experience. Functional resolutions streamline services, give quick and easy access to information, and show that your brand can be conversational ai vs chatbot trusted. If a staff member isn’t capable of taking bookings, responding to detailed customer questions, or looking up order information, they shouldn’t be tasked with responding to chat messages.


Natural Language Understanding (NLU) uses algorithms to isolate and analyse the contents of a customer query. By identifying word classes and detecting sentiment, topics, entities and intent, NLU is essentially capable of comprehending context and what a customer is asking. Bard gleans data from the Internet so it can provide more accurate and updated information compared to ChatGPT. As of this writing, Bard is no longer in the testing phase and available to more users worldwide. Many contact centres have been relying on basic artificial intelligence functions like interactive voice response for several years.

Natural Language Processing

A major advantage that BARD has is its integration with Google search, allowing users to have a seamless experience when looking for information. ChatGPT, on the other hand is a standalone utility, and its responses may not be as well integrated with other search functions as BARD. At the moment BARD is currently in a testing phase with limited availability, however set to be released to the general public in the coming weeks and will eventually roll out into Google Search. In contrast, ChatGPT is trained on a massive corpus of text from the internet, giving it a vast knowledge base that can be drawn from to provide accurate and informative responses to user queries. AI uses machine learning, pattern recognition and cognitive knowledge management to provide a custom user experience.

conversational ai vs chatbot

ManyChat is one of a few platforms which initially concentrated on creating Facebook Messenger chatbots for marketing, sales & support with a focus on growing ROI and conversational ai vs chatbot revenue. However, the platform now supports WhatsApp, Telegram, Instagram, SMS and Email. The platform includes a conversational dialog builder and a content library.

Knowledge Graphs can be used in a variety of ways after development

DeepMind Sparrow is another example of an advanced AI chatbot under development. It is an ideal option for users looking for an AI chatbot that is aware of the current events and trends. ChatSonic is not available for free and requires purchasing a subscription. Nonetheless, you can go for the 2,500 words free trial to get the experience.

conversational ai vs chatbot

A good bot can handle basic customer service queries 24/7, freeing up time for skilled advisors to focus on more complex, higher-value issues. Unlike human agents, chatbots don’t have the ability to understand the context, ignore spelling mistakes and think outside the box. https://www.metadialog.com/ Under ELIZA’s hood was a program which recognised the input of clue words or phrases, with a corresponding output of pre-prepared responses. ELIZA later inspired AI researcher Richard Wallace to create ALICE (Artificial Linguistic Internet Computer Entity) or Alice.


Googles BARD, for example works by collecting data from multiple online sources, filters our answers that fall outside a midrange determined by machine learning models, and presents a response that precedes its search responses. This level of accuracy and fact-checking is not currently present in ChatGPT, which can at times generate responses that are not entirely accurate. When companies start developing an AI-based chatbot or voice assistant, a machine learning-based approach is usually chosen.

Bots on Facebook, Slack and WeChat are focused on providing solutions to questions and assisting with the search for information. Generally speaking, chatbots do not have a history of being used for hacking purposes. People like them because they help them get through those tasks quickly so they can focus their attention on high-level, strategic, and engaging activities that require human capabilities that cannot be replicated by machines. The original chatbot was the phone tree, which led phone-in customers on an often cumbersome and frustrating path of selecting one option after another to wind their way through an automated customer service model.


Artificial intelligence encompasses both – Symbolic AI and Non-Symbolic AI. In this article, we discuss what these approaches are and why the use of Symbolic AI based on a Knowledge Graph can be more effective, especially for medium-sized enterprises. Chatbot developers use an API (Application Programming Interface) to build and develop bots.

Conversational AI for customer service – Foundever

Conversational AI for customer service.

Posted: Wed, 01 Mar 2023 13:05:54 GMT [source]

What are the two main types of chatbots?

As a general rule, you can distinguish between two types of chatbots: rule-based chatbots and AI bots.

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